Accessibility statement

We are open throughout the year, from Thursday to Sunday in January and every day from February 1^st until our Christmas/New Year shutdown in late December. Admissions are open from 10:00-16:45 throughout the summer and 10:00 – 15:45 during the winter months as advised on our website listed below. You can contact us by:

• Telephone (01248 430411)
• Website (angleseyseazoo.co.uk)
• On our Facebook page for more details on opening times and admission prices.
• post@angleseyseazoo.co.uk

Information is currently available via telephone (24-hour information line) and email, our website and social media sites, and our leaflets. Other than our limited shutdown periods we will always continue to take group bookings throughout the winter months as long they are arranged in advance

The Anglesey Sea Zoo is clearly sign posted on brown tourist information road signs all the way from all major road access routes from the Britannia Bridge, and on arrival is easily recognised by its twin flagpoles flying the Welsh and Sea Zoo flags as well as Sea Zoo signage and posters. From the main gate the distance to the entrance is 200m over a level tarmac road.

Take the A55 across the Britannia Bridge on to Anglesey, then follow the brown lobster tourist information signs at junction 7 along the A4080 from Llanfairpwll to Brynsiencyn. Follow the brown lobster sign at the Y Groeslon pub down to the coastal road that leads to our entrance at the water’s edge.

Bus service – currently the No. 42 bus departs from Bangor Clock and arrives in Brynsiencyn, which is approximately 1 mile or 20 minutes on foot, from the aquarium.  The bus stops in the village are located near to the Y Groeslon pub, and from there, the brown and white lobster signs can be followed to the Sea Zoo. Time tables can be found at https://www.anglesey.gov.uk/en/Residents/Parking-roads-and-travel/Travel/Bus-timetables.aspx Regrettably, fully accessible low-floor buses are only available on certain named routes which may not always include the service to Brynsiencyn.  Please ring the bus company beforehand to confirm the access is sufficient for your needs.

Trains – are not very practical for visiting the Anglesey Sea Zoo as they do not necessarily fit in to the bus timetable.  The nearest main station is Bangor, with Llanfairpwll being the closest request stop station on Anglesey.  It is then possible to take a bus from Llanfairpwll to Brynsiencyn on the service mentioned above.  However, this service does leave the passenger approximately 1 mile away from the Anglesey Sea Zoo.

Taxis – There are a range of taxi companies working on the island, some of whom provide wheelchair accessible vehicles.  A list of contact numbers can be found at https://www.anglesey.gov.uk/en/Residents/Parking-roads-and-travel/Travel/Taxis.aspx

Free onsite parking available for all visitors. Four dedicated spaces for wheelchair users and blue badge holders are available. Disabled parking spaces are around 10 metres from the entrance to the Anglesey Sea Zoo.

There are 2 EV charging stations at the front of the building and an extra reserved parking spot which can cater for 2 vehicles of any size charging simultaneously. We request that every vehicle user reports to reception after plugging their vehicle in before leaving it to charge.

Bicycles – We have a dedicated bicycle parking shelter where racks are provided and other racks at several points around the side of the building. Locks are provided at a £5 refundable rate with the return of the padlock to reception.

Currently there is no hearing loop installed.

Access is easy and catered for throughout our site.  Unisex bathroom facilities are provisioned outside the pay boundary by the Anglesey Sea Zoo entrance.  There are currently baby changing facilities at three of the four bathrooms on site, and RADAR keys are not needed to access any of the facilities provided.

The only steps inside the aquarium are those to access the pier tank from above, which can also be seen from a different angle below, and those to access the top deck in the Bistro.

All customer doors are open unless it is very poor weather, and full staff assistance is given to all visitors who may require it. Our Gift Shop is fully wheelchair accessible for customers and help will be willingly given to reach goods on higher shelves at our gift shop if required.

Tables in our Rockpool café may also be reserved in advance, and our staff are happy to bring trays to tables if requested.  Please ring 01248 430913 by 11:00 on the day of your proposed visit.  We can also cater for people with special dietary requirements, but the more notice you can give the better.  Menus are not currently available in either Braille or on tape but can be related by staff members on request.

Wheelchairs are available on loan from our admissions desk and can be reserved in advance.  Please give us as much notice as possible particularly during the main summer trading season. As of right now, there are no electric wheelchairs available to be handed out.

Assistance dogs are allowed access to all areas.  For all other dogs water bowls and shade are provided in free dog pens outside the main entrance, padlocks if required, are provided at a £5 refundable rate with the return of the lock to reception. Dogs are allowed anywhere outside the building except in the children’s play area, however, they must always remain on a lead.

Our reception desk has an accessible counter for wheelchair users and smaller people.  The admissions, Gift shop and Café will accept cash, debit card, credit card or contactless (maximum payments may apply) including mobile devices. We also accept AMEX.

On our grounds there are many outdoor seating and picnic areas on various surfaces including grass and bark chippings.  Most of these are easily accessible via pathways of tarmac, wooden decking, and paving. Picnic benches are provided with parasols in the hotter months, and some picnic tables are under a wooden lean-to in the courtyard next to the turtle statue.

Currently there is no seating provided at the entrance but there should be little or no queuing except during very wet weather in the last two weeks of July and during the whole of August. During waiting periods in wet weather umbrellas are provided to the public.

Due to the nature of the building, we may have to limit the amount of people allowed in at a time to prevent overcrowded areas and for a better experience.

We provide a free water refill station for walkers, customers or anyone who might need it. It is located on the raised platform next to the main entrance just beside the welcome sign. We also sell refillable water bottles and other containers from our café and gift shop.

We regularly accommodate coach parties in dedicated parking zones for up to 6 coaches with the ability to accommodate more. Pre-booking two weeks in advance is not compulsory but is highly recommended, particularly during peak periods. We are happy to offer coach drivers complimentary refreshments in our café.